Chapter III
· Retention Atelier · Private Client Intelligence
Page
08
Loyalty does not announce itself;
it returns after dark.
Share of revenue from returning clients by atelier hour
+18.4% YoY
50%
40%
30%
20%
10%
24.7
27.9
32.6
35.8
45.1
41.4
10:00
12:00
14:00
16:00
18:00
20:00
le smoking hour