Chapter 03 — Retention Mechanics State of the Annual, FY 2024
Cohort Lab / Subscriptions Page 17 / 28
Finding 03 — observed cohort, 90-day window

Subscribers don't churn — they fade.

Open-rate decay, weeks 1 — 24 · cohort N = 41,820
Median active Passive (no opens / 30d)
This is the The Ordinary design system, applied by Curio Design — a design-style library for AI agents. Full The Ordinary guide → designbycurio.com/learn/the-ordinary-clinical-white-2016