Chapter 03 — Retention Mechanics
State of the Annual, FY 2024
Cohort Lab / Subscriptions
Page 17 / 28
Finding 03 — observed cohort, 90-day window
Subscribers don't churn —
they fade.
Open-rate decay, weeks 1 — 24 · cohort N = 41,820
Median active
Passive (no opens / 30d)
80%
60%
40%
20%
0%
W01
W04
W08
W12
W16
W20
W24
WEEK 12 — INFLECTION
62.8% → 51.4% open
31.4%
63.2%
This is the
The Ordinary
design system, applied by
Curio Design
— a design-style library for AI agents. Full The Ordinary guide →
designbycurio.com/learn/the-ordinary-clinical-white-2016