03 · Performance Metrics
Punctuality earns loyalty — not price cuts
What passengers value most when choosing rail, 2024 survey data across 12,400 respondents
Top retention drivers · % of respondents citing factor in top three
0
25
50
75
100
94%
72%
68%
57%
51%
Punctuality
Frequency
Cleanliness
Fare value
Coverage
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Swiss Railway Clock
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Curio Design
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