03 · Retention & Renewal الولاء
ANNUAL REVIEW 2024 · COBALT SERIES
The takeaway

Members who book a second stay almost never leave.

12-month retention by first-year visits
Cohort renewal rate · 2024 members
100 75 50 25 0 38% 61% 78% 89% 94% 1 visit 2 visits 3 visits 4 visits 5+ visits
Retention at 4+ visits
89%
+51 pts vs. first-time
The threshold
The second booking is where loyalty sets — like the village blue, it only deepens with each coat.
Source: Internal membership cohort data, Q4 2024 · n = 18,420
AZRAQ أزرق 07 / 24
This is the Sidi Bou Said Blue design system, applied by Curio Design — a design-style library for AI agents. Full Sidi Bou Said Blue guide → designbycurio.com/learn/sidi-bou-said-blue-tunisia