03 · Retention & Renewal
الولاء
ANNUAL REVIEW 2024 · COBALT SERIES
The takeaway
Members who book a second stay
almost never leave.
12-month retention by first-year visits
Cohort renewal rate · 2024 members
100
75
50
25
0
38%
61%
78%
89%
94%
1 visit
2 visits
3 visits
4 visits
5+ visits
Retention at 4+ visits
89%
+51 pts vs. first-time
The threshold
The second booking is where loyalty sets — like the village blue, it only deepens with each coat.
Source:
Internal membership cohort data, Q4 2024
· n = 18,420
AZRAQ
أزرق
07 / 24
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Sidi Bou Said Blue
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