Chapter 03 / Retention systems
Page 12
Gridline research memorandum
Renewals begin in week one.
Twelve month renewal rate by week one setup behavior
A bar chart showing renewal rates from 42 percent with no shared standard to 91 percent when a weekly report is automated.
12-month renewal rate by week-one setup behavior
100%
75
50
25
42%
63%
71%
83%
91%
No shared
standard
Imported
records
Invited
team
Built first
workflow
Automated
weekly report