Chapter 03 · Retention Study
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Guided welcome makes the habit stick.

Teams that begin with a human walkthrough return sooner, ask better questions, and keep the product in the week.

Second-month activation rises from forty-six percent to seventy-eight percent with guided welcome. A before and after horizontal bar chart comparing self-serve setup with guided welcome for second-month activation. Q4 cohort · second-month activation Hosted setup outpaces the quiet self-serve path Activation is measured after the second shared workspace session. 0 25 50 75 100% Self-serve setup Helpful, but easy to postpone 46% Guided welcome A first routine, built together 78% +32 pts lift in retained habit Baseline cohort Guided welcome cohort