Chapter III · Retention
✦
The Long Loom
Baqpai · Annual Review 2024
The takeaway
Quality outlives the buyer —
and so does loyalty.
91
%
Five-year retention
+18 pts since 2019
Retention by acquisition cohort
Heirloom
91%
Gifted
74%
Catalogue
58%
Promotion
39%
Source:
Internal ledger & warranty registry, 2019–2024
· n = 4,820 households
Tuskiiz & Co
· 14
This is the
Kazakh Tuskiiz Wall Hanging
design system, applied by
Curio Design
— a design-style library for AI agents. Full Kazakh Tuskiiz Wall Hanging guide →
designbycurio.com/learn/kazakh-tushkiiz-wall-felt