Marketplace · Trust

Why we let buyers walk away after seven days, no questions asked

A 240-point inspection only matters if the person on the other side believes it. Here is how we rebuilt confidence in a market that spent decades earning distrust.

When we opened the first reconditioning hub in Tlalnepantla, the hardest thing to sell was not the car. It was the idea that a used car could be a calm, predictable purchase at all.

The guarantee had to cost us something

So we built a return window with real teeth. Seven days, three hundred kilometers, full refund — and every inspection report published before a buyer schedules a test drive.

“Trust is not a banner you put on a homepage. It is the refund you honor on a Tuesday afternoon without arguing.”