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Conversations
2,847
+8.2%
Avg Response
1m 42s
-12.5%
CSAT Score
94.2%
+2.1%
Resolution Rate
87.6%
-1.3%
Recent Conversations
Last 24 hours
| Customer | Subject | Agent | Priority | Status | Updated | |
|---|---|---|---|---|---|---|
|
SC
Sarah Chen
|
Billing discrepancy on Pro plan | Maya Torres | High | Open | 2m ago | |
|
JO
James Okafor
|
API rate limit exceeded on webhook | Liam Park | Medium | Pending | 8m ago | |
|
PS
Priya Sharma
|
Feature request: bulk CSV export | Maya Torres | Low | Solved | 1h ago | |
|
AR
Alex Rivera
|
Login issues after SSO configuration | Jordan Lee | High | Open | 14m ago | |
|
EL
Emma Larsson
|
Team chat integration not syncing messages | Liam Park | Medium | In Progress | 32m ago | |
|
DK
David Kim
|
Onboarding walkthrough for new workspace | Jordan Lee | Low | Solved | 2h ago | |
|
OF
Olivia Foster
|
Payment method update for annual billing | Maya Torres | Medium | Pending | 45m ago |