Chapter 04 — Trust & Retention
04 / 12
Reliability compounds — features don't
Trust score contribution by category · Isograph Engineering Index 2024
0
25
50
75
100
TRUST SCORE (PTS)
87
64
31
28
19
RELIABILITY
PERFORMANCE
DOCUMENTATION
FEATURES
ONBOARDING
PEAK ATTRIBUTION
87 PTS · 3.1× FEATURE SCORE
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