03 · Host Performance
Hearth
Conversion Analysis
Response time is the new star rating
Booking conversion drops 64% when hosts take longer than a day to reply
Booking conversion rate by host response time
80%
60%
40%
20%
0%
Booking conversion rate
78%
61%
43%
28%
< 1 hour
1–6 hours
6–24 hours
24+ hours
Host response time
−64%